FAQ

General FAQ's


Q. What is Fairfield County's Giving Day?

Hosted by Fairfield County's Community Foundation, with lead sponsor Bank of America, Giving Day inspires and empowers our region to raise as much money as possible for local nonprofit organizations in just 24 hours through online donations. It invites those who love Fairfield County to come together and make an incredibly powerful, collective impact by supporting local nonprofits on February 28, 2019. Donors are able to choose where their donations go from our approved list of eligible nonprofits.

The minimum donation is $10 and there is no maximum. Prize money will be made available to amplify charitable donations, excite nonprofits and donors to participate, and keep momentum going throughout the day. Whether you give $10 or $1,000, your donation will make a difference!


Q. When is Fairfield County's Giving Day?

Fairfield County's Giving Day is on Febuary 28th, 2019 from midnight to 11:59 PM.


Q. Where can I receive updates about Fairfield County's Giving Day?

Fairfield County's Giving Day is an online event and all activity takes place on FCGives.org. Updates will be posted to FCGives.org as well as the Community Foundation’s website at FCCFoundation.org and on Facebook and Twitter (@FCCFoundation).


Q. If I have other questions, who can I contact?

You can write into the blue chat bubble at the bottom right hand corner of your screen or email info@fcgives.org.


Q. What is GiveGab?

GiveGab is a nonprofit giving platform that helps nonprofits to raise money, engage donors and manage volunteers quickly and efficiently. GiveGab offers a full portfolio of simple and easy to use products that allows organizations to function in a more streamlined manner.



Donor FAQ's


Q. Who can donate?

Anyone with a credit card and access to the internet via a computer, smart phone or tablet can donate. Donations must be made on FCGives.org on February 28, 2019 between 12:00:00 AM - 11:59:59 PM EST. Donations through the Fairfield County's Giving Day online portal to charitable nonprofit organizations are tax-deductible and cannot be refunded. Contributions may be made via credit and debit card only. Donations will be received and receipted by GiveGab.


Q. How will donations be distributed?

Each donation made to a participating nonprofit will be disbursed directly from GiveGab via direct deposit within 24-48 hours.


Q. What forms of donations are accepted? ?

All donations must be made online via FCGives.org. MasterCard, Visa, Discover and American Express donations will be accepted through FCGives.org on February 28, 2019 during Fairfield County's Giving Day. Checks, donations on FCCFoundation.org and donations made directly to individual nonprofits will not be counted on FCGives.org and will be ineligible for Giving Day prizes.


Q. How much of my donation goes to the nonprofit?

Each donation incurs a 6.2% fee that is comprised of a 2% GiveGab platform management fee (capped at $20 per donation), 2.2% credit card processing fee + $0.30 for all major credit cards (Visa, MasterCard, American Express, and Discover), and 2% administrative fee to help Fairfield County’s Community Foundation defray costs of organizing this monumental day. You are given the option to cover the fees and if you choose this option, 100% of your online charitable gift will go to the receiving organization.


Q. Is the website secure?

Yes. Credit card transactions are secure and backed by a PCI Level 1 secure service provider certification. Our technology partner, GiveGab, is the recognized technology leader for fundraising initiatives of this magnitude around the country.


Q. Who will receive my contact information?

The organization(s) you choose to support will have access to your name and email address. This information is used solely to send thank you messages, provide the option to receive future notifications, and to notify you of future activities. You have the option of selecting to be anonymous and the nonprofit organization will not have access to your contact information.


Q. Do I need to create an account with GiveGab?

No. You do not need to create an account to make a donation. Your tax receipt is emailed immediately upon processing your donation. The benefits of creating an account though include having your tax receipts collected in one location, being able to track your donations, follow the charities you support, and engage in future volunteering and donations.


Q. Can I make donations via a mobile device?

Yes! Simply visit FCGives.org on your mobile device.


Q. Are the gifts tax-deductible?

Yes! All donations are tax deductible. You will receive an email receipt via GiveGab immediately following your donation that can be used for tax purposes. You can request an additional email receipt anytime at FCGives.org. (Additional receipts can be requested by contacting the GiveGab Customer Success team via email at customersuccess@givegab.com or using the chat bubble on the site. The community foundation will also be able to issue duplicate receipts using the Master Admin Dashboard they will have access to).


Q. Do I receive a tax receipt from the nonprofit?

No, you will receive a tax receipt via email for your online gift from GiveGab.


Q. How will the donations be reported on my credit card statement?

Donations are reported on the CC statement under the name of the organization the donation is made to!


Q. Can my company match my donation made on Fairfield County's Giving Day?

All donations must be made on FCGives.org on February 28, 2019. While we do encourage businesses to provide incentives to their employees, all Giving Day 2019 company matching gifts under $500 received after February 28, 2019 will directly support Giving Day 2020.


Q. How is Bank of America involved in Fairfield County's Giving Day and what information will they collect?

Bank of America has served as Fairfield County's Giving Day champion sponsor since its inaugural campaign in 2014. Bank of America helps fund the prize pool and also serves as a marketing partner, generously promoting Giving Day in each of its Fairfield County branch locations. Bank of America does not receive or collect donor information from Fairfield County's Giving Day.


Q. Can I pre-schedule a donation for Fairfield County's Giving Day?

No, you cannot pre-schedule your Fairfield County's Giving Day gift. All gifts must be made between midnight and 11:59 p.m. on February 28th, 2019.


Nonprofit FAQ’s


Q. How will donations be distributed?

Each donation made to a participating nonprofit will be disbursed directly from GiveGab via direct deposit within 24-48 hours.


Q. Does Fairfield County's Community Foundation provide assistance to nonprofit organizations?

Yes! Visit the Toolkit and Trainings tabs on FCGives.org for helpful tips and free resources to help your team prepare for Giving Day. A four-part digital training series is also being offered and registration is located on FCCFoundation.org. The Community Foundation’s Center for Nonprofit Excellence offers numerous trainings throughout the year to help nonprofit staff build skills and competencies. Visit FCCFoundation.org/CNE for a listing of workshops.


Q. If I have other questions about registration, who can I contact?

You can write into the blue chat bubble at the bottom right hand corner of your screen or email info@fcgives.org.


Q. What is state charitable solicitation registration?

Nonprofits are held to a high standard of government regulation and public scrutiny. And that is with good reason! Eligible 501(c) nonprofits are exempt from federal corporate taxes and have access to public funding. These benefits are not typically available to for-profit businesses, so laws are in place to protect the public and ensure nonprofits do not abuse their financial advantages. The IRS and states all have requirements for nonprofits.


Q. When I check the box on GiveGab to declare state charitable solicitation registration compliance, what am I attesting to?

When you check the box you are attesting (defined as "declaring that something exists or is the case") that your organization is compliant with applicable state fundraising requirements in the states in which you may solicit donors using the GiveGab platform.


Q. Do you have additional resources to reference about state charitable solicitation registration?

Yes! Here are a few more resources from Harbor Compliance to help you:

Q. How can I ensure my organization receives it's donations?

In order to receive your donations via ACH transfer, GiveGab requires a checking account eligible to receive ACH transfers and withdrawals. Your donations will be deposited within 24-48 hours after the first transfer is successful, which can take up to 7 business days.

If your organization supplies the wrong type of bank account (such as a savings account), or the wrong account numbers, GiveGab will be in touch! After 30 days, if GiveGab hasn't heard from your organization, they will refund your gifts back to your donors.